{"id":1040,"date":"2026-09-09T09:43:38","date_gmt":"2026-09-09T09:43:38","guid":{"rendered":"https:\/\/www.sa-fx.co.za\/?page_id=1040"},"modified":"2026-09-09T14:54:28","modified_gmt":"2026-09-09T12:54:28","slug":"popia","status":"publish","type":"page","link":"https:\/\/www.sa-fx.co.za\/?page_id=1040","title":{"rendered":"POPIA"},"content":{"rendered":"\t\t
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COMPLAINANT PROCEDURE COMMUNICATION<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. OVERVIEW OF INTERMEDIARY<\/strong><\/li><\/ol>

    SAFX Trading is an intermediary in the Republic of South Africa assisting clients with foreign exchange transaction in relation currency conversion for the following purposes: Import and Export payments, Offshore Investment Payments, and forward facilities. In addition, SAFX Trading offers SARS TAX clearance applications and SARB approvals.<\/p>

    \u00a0<\/p>

    1. DEFINITIONS<\/strong><\/li><\/ol>

      In this document, references to SAFX Trading (PTY) Ltd are to SAFX Trading, its stakeholders, including Companies (TOC\u2019s), Broker Houses divisions, segments and business units. Confirmation as to whether this privacy notice applies to a specific company associated with SAFX Trading (PTY) Ltd can be sought through the mandate details provided. Any product or service offered to a customer by any company in SAFX Trading is referred to as a solution in this document. In this notice \u201cprocess\u201d means how ISwitch<\/p>

      FX collects, uses, stores, makes available, destroys, updates, discloses, or otherwise deals with customers\u2019 personal information. As a general rule, SAFX Trading will only process customers\u2019 personal information if this is required to deliver or offer a solution to a customer. SAFX Trading respects customers\u2019 privacy and will treat their personal information confidentially. The Bank may combine customers\u2019 personal information and use the combined personal information for any of the purposes stated in this notice.<\/p>

      1. PURPOSE OF THIS NOTICE<\/strong><\/li><\/ol>

        Protecting customers\u2019 personal information is important to SAFX Trading. To do so, SAFX Trading adheres to general principles in accordance with applicable privacy laws. This privacy notice aims, among other things, to enable its customers to understand how the various companies within SAFX Trading undertake to collect, use and store their personal information. This notice also outlines customers\u2019 privacy rights and how the law protects customers. SAFX Trading collects personal information about its customers.<\/p>

        This includes information customers share with us, information that SAFX Trading gathers during the course of the relationship with the customer, as well as information about your marketing preferences. In terms of applicable privacy laws, this notice may also<\/p>

        apply on behalf of other third parties (such as authorised agents and contractors), acting on the Bank\u2019s behalf when providing customers with solutions. If SAFX Trading processes personal information for another party under a contract or a mandate, however, the other party\u2019s privacy policy or notice will apply. The Bank may change this notice from time to time if required by law or its business practices. Where the change is material, the Bank will notify customers and will allow a reasonable period for customers to raise any objections before the change is made. Please note that the Bank may not be able to continue a relationship with a customer or provide customers with certain solutions if they do not agree to the changes. The latest version of the notice displayed on SAFX Trading\u2019s website will apply to customers\u2019 interactions with the Bank and is available at: www.bidvestbank.co.za<\/p>

        1. RESPONSIBLE PARTY AND OPERATOR<\/strong><\/li><\/ol>

          SAFX Trading is the responsible party together with its subsidiary companies, including Treasury Outsourced Companies (TOC\u2019s), Strategic Alliance Partners (SAP\u2019s). These parties or companies are responsible for determining why and how SAFX Trading will use customers\u2019 personal information. When a customer uses any SAFX Trading solution, the responsible party will be the company which the customer engages to take up the solution, acting jointly with the other companies within SAFX Trading. It will be clear to customers from the documentation they receive when using or taking up a solution who the responsible party is who should be contacted in the first instance.<\/p>

          Where SAFX Trading is the responsible party, its subsidiary companies, including Treasury Outsourced Companies (TOC\u2019s), Strategic Alliance Partners (SAP\u2019s) will be the operator who processes personal information for SAFX Trading in terms of a contract or mandate, without coming under the direct authority of that party.<\/p>

          1. WHAT IS PERSONAL INFORMATION?<\/strong><\/li><\/ol>

            Personal information refers to any information that identifies a customer (including juristic entity) or specifically relates to a customer. Personal information includes, but is not limited to, the following information about a customer:<\/p>

            \u00bb marital status (married, single, divorced); national origin; age; language; birth; education; \u00b7 financial history (e.g. income, expenses, obligations, assets and liabilities or buying, investing, lending, insurance, banking and money management behaviour or goals and needs based on, amongst others, account transactions);<\/p>

            \u00bb employment history and your current employment status (for example when a customer applies for credit);<\/p>

            \u00bb gender or sex (for statistical purposes as required by the law);<\/p>

            \u00bb identifying number (e.g. an account number, identity number or passport number); e-mail address; physical address (e.g. residential address, work address or physical location); telephone number;<\/p>

            \u00bb information about your location (e.g. geolocation or GPS location); \u00b7 online identifiers; social media profiles;<\/p>

            \u00bb biometric information (e.g. fingerprints, signature or voice); \u00b7 race (for statistical purposes as required by the law);<\/p>

            \u00bb physical health; mental health; wellbeing; disability; religion; belief; conscience; culture;<\/p>

            \u00bb medical history (e.g. HIV\/AIDS status); criminal history; employment history; personal views, preferences and opinions;<\/p>

            \u00bb confidential correspondence; or<\/p>

            \u00bb another\u2019s views or opinions about a customer and a customer\u2019s name also constitute personal information.<\/p>

            1. WHAT IS SPECIAL PERSONAL INFORMATION?<\/strong><\/li><\/ol>

              Special personal information, includes the following personal information about a customer:<\/p>

              \u00bb religious and philosophical beliefs (for example where a customer enters a competition and is requested to express a philosophical view);<\/p>

              \u00bb race (e.g. where a customer applies for a solution where the statistical information must be recorded);<\/p>

              \u00bb ethnic origin;<\/p>

              \u00bb trade union membership;<\/p>

              \u00bb political beliefs;<\/p>

              \u00bb health including physical or mental health, disability and medical history (e.g. where a customer applies for an insurance policy);<\/p>

              \u00bb biometric information (e.g. to verify a customer\u2019s identity); or<\/p>

              \u00bb criminal behaviour where it relates to the alleged commission of any offence or the proceedings relating to that offence.<\/p>

              1. PROCESSING CUSTOMERS\u2019 <\/strong>PERSONAL INFORMATION<\/strong><\/li><\/ol>

                SAFX Trading may process customers\u2019 personal information for the reasons outlined below.<\/p>

                7.1. If it is necessary to conclude or perform under a contract the Bank has with a customer or to provide a solution to a customer. This includes:<\/p>

                \u00bb assess and process applications for solutions;<\/p>

                \u00bb to assess the Bank\u2019s lending and insurance risks;<\/p>

                \u00bb to conduct affordability assessments, credit assessments and credit scoring;<\/p>

                \u00bb to provide a customer with solutions they have requested;<\/p>

                \u00bb to open, manage and maintain customer accounts or relationships with the Bank;<\/p>

                \u00bb to enable the Bank to deliver goods, documents or notices to customers;<\/p>

                \u00bb to communicate with customers and carry out customer instructions and requests;<\/p>

                \u00bb to respond to 2 customer enquiries and complaints;<\/p>

                \u00bb to enforce and collect on any agreement when a customer is in default or breach of the terms and conditions of the agreement, such as tracing a customer, or to institute legal proceedings against a customer;<\/p>

                \u00bb to disclose and obtain personal information from credit bureaux regarding a customer\u2019s credit history;<\/p>

                \u00bb to meet record-keeping obligations;<\/p>

                \u00bb to conduct market and behavioural research, including scoring and analysis to determine if a customer qualifies for solutions, or to determine a customer\u2019s credit or insurance risk;<\/p>

                \u00bb to enable customers to participate in and make use of value-added solutions;<\/p>

                \u00bb for customer satisfaction surveys, promotional and other competitions;<\/p>

                \u00bb for security and identity verification, and to check the accuracy of customer personal information; or<\/p>

                \u00bb for any other related purposes.<\/p>

                7.2. Law \u2013 SAFX Trading may process customers\u2019 personal information if the law requires or permits it. This includes:<\/p>

                \u00bb to comply with legislative, regulatory, risk and compliance requirements (including directives, sanctions and rules);<\/p>

                \u00bb to comply with voluntary and involuntary codes of conduct and industry agreements;<\/p>

                \u00bb to fulfil reporting requirements and information requests;<\/p>

                \u00bb to process payment instruments and payment instructions (such as a debit order);<\/p>

                \u00bb to create, manufacture and print payment instruments and payment devices (such as a debit card);<\/p>

                \u00bb to meet record-keeping obligations;<\/p>

                \u00bb to detect, prevent and report theft, fraud, money laundering, corruption, and other crimes. This may include the processing of special personal information, such as alleged criminal behaviour or the supply of false, misleading or dishonest information when opening an account with the Bank, or avoiding liability by way of deception, to the extent allowable under applicable privacy laws. This may also include the monitoring of our buildings including CCTV cameras and access control.<\/p>

                7.3. Legitimate interest \u2013 SAFX Trading may process customers\u2019 personal information in the daily management of its business and finances and to protect the Bank\u2019s customers, employees, service providers and assets. It is to the Bank\u2019s benefit to ensure that its procedures, policies and systems operate efficiently and effectively. The Bank may process customers\u2019 personal information to provide them with the most appropriate solution and to develop and improve solutions and the Bank\u2019s business. The Bank may process a customer\u2019s personal information if it is required to protect or pursue their, the Bank\u2019s or a third party\u2019s legitimate interest. If a customer is a juristic person, such as a company or close corporation, the Bank may collect and use personal information relating to the juristic person\u2019s directors, officers, employees, beneficial owners, partners, shareholders, members, authorised signatories, representatives, agents, payers, payees, customers, guarantors, spouses of guarantors, sureties, spouses of sureties, other security providers and other persons related to the juristic person. These are related persons.<\/p>

                If customers provide the personal information of a related person to the Bank, they warrant that the related person is aware that they are sharing their personal information with the Bank, and that the related person has consented thereto. The Bank will process the personal information of related persons as stated in this notice, thus references to \u201ccustomer\/s\u201d in this notice will include related persons with the necessary amendments.<\/p>

                1. PROCESSING CUSTOMERS\u2019 SPECIAL PERSONAL INFORMATION?<\/strong><\/li><\/ol>

                  SAFX Trading may process customers\u2019 special personal information in the following circumstances, among others:<\/p>

                  \u00bb if the processing is needed to create, use or protect a right or obligation in law;<\/p>

                  \u00bb if the processing is for statistical or research purposes, and all legal conditions are met;<\/p>

                  \u00bb if the special personal information was made public by the customer; \u00b7 if the processing is required by law;<\/p>

                  \u00bb if racial information is processed and the processing is required to identify the customer; if health information is processed, and the processing is to determine a customer\u2019s insurance risk, or to comply with an insurance policy, or to enforce an insurance right or obligation; or<\/p>

                  \u00bb if the customer has consented to the processing.<\/p>

                  \u00a0<\/strong><\/p>

                  1. PROCESSING THE PERSONAL INFORMATION OF CHILDREN?<\/strong><\/li><\/ol>

                    A child is a person who is defined as a child by the country\u2019s law, and who has not been recognised as an adult by the courts. SAFX Trading may process the personal information of children if any one or more of the following applies:<\/p>

                    \u00bb a person with the ability to sign legal agreements has consented to the processing, being the parent or guardian of the child;<\/p>

                    \u00bb the processing is needed to create, use or protect a right or obligation in law, such as where the child is an heir in a will, a beneficiary of a trust, a beneficiary of an insurance policy or an insured person in terms of an insurance policy;<\/p>

                    \u00bb the child\u2019s personal information was made public by the child, with the consent of a person who can sign legal agreements;<\/p>

                    \u00bb the processing is for statistical or research purposes and all legal conditions are met;<\/p>

                    \u00bb where the child is legally old enough to open a bank account without assistance from their parent or guardian;<\/p>

                    \u00bb where the child is legally old enough to sign a document as a witness without assistance from their parent or guardian; or<\/p>

                    \u00bb where the child benefits from a bank account such as an investment or savings account and a person with the ability to sign legal agreements has consented to the processing.<\/p>

                    \u00a0<\/strong><\/p>

                    1. WHEN, AND FROM WHERE, DOES SAFX TRADING OBTAIN PERSONAL <\/strong>INFORMATION ABOUT CUSTOMERS?<\/strong><\/li><\/ol>

                      We collect information about customers:<\/p>

                      \u00bb directly from customers;<\/p>

                      \u00bb based on customers\u2019 use of SAFX Trading solutions or service channels (such as the Bank website, applications and ATMs, including both assisted and unassisted customer interactions) as applicable;<\/p>

                      \u00bb based on how customers engage or interact with the Bank, such as on social media, and through emails, letters, telephone calls and surveys;<\/p>

                      \u00bb based on a customer\u2019s relationship with the Bank;<\/p>

                      \u00bb from public sources (such as newspapers, company registers, online search engines, deed registries, public posts on social media);<\/p>

                      \u00bb from technology, such as a customer\u2019s access and use including both assisted and unassisted interactions (e.g. on the Bank\u2019s website and mobile applications) to access and engage with the Bank\u2019s platform;<\/p>

                      \u00bb customers\u2019 engagement with Bank advertising, marketing and public messaging; and<\/p>

                      \u00bb from third parties that the Bank interacts with for the purposes of conducting its business (such as partners, reward partners, list providers, Bank, credit bureaux, regulators and government departments or service providers). ISwitchFX collects and processes customers\u2019 personal information at the start of, and for the duration of their relationship with the Bank. SAFX Trading may also process customers\u2019 personal information when their relationship with the Bank has ended, as required by law. SAFX Trading may also collect customers\u2019 personal information from third parties (which may include parties the Bank engages with as independent responsible parties, joint responsible parties oroperators), these third parties may include, but are not limited to, the following:<\/p>

                      any connected companies, subsidiary companies, its associates, affiliates or successors in title and\/or appointed third parties (such as its authorised agents,partners, contractors and suppliers) for any of the purposes identified in this notice;<\/p>

                      \u00bb the customer\u2019s spouse, dependents, partners, employer, joint applicant or account holder and other similar sources;<\/p>

                      \u00bb people the customer has authorised to share their personal information, or a medical practitioner for insurance purposes;<\/p>

                      \u00bb attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements;<\/p>

                      \u00bb payment processing services providers, merchants, banks and 3 other persons that assist with the processing of customers\u2019 payment instructions, such as card scheme providers (including VISA or MasterCard;<\/p>

                      \u00bb law enforcement and fraud prevention agencies, and other persons tasked with the prevention and prosecution of crime;<\/p>

                      \u00bb regulatory authorities, industry ombudsmen, government departments, and local and international tax authorities; \u00b7 credit bureaux; \u00b7 financial services exchanges;<\/p>

                      \u00bb qualification information providers;<\/p>

                      \u00bb trustees, executors or curators appointed by a court of law;<\/p>

                      \u00bb the Bank\u2019s service providers, agents and subcontractors, such as couriers and other persons the Bank uses to offer and provide solutions to customers;<\/p>

                      \u00bb courts of law or tribunals;<\/p>

                      \u00bb participating partners, whether retail or online;<\/p>

                      \u00bb the Bank\u2019s joint venture partners;<\/p>

                      \u00bb marketing list providers;<\/p>

                      \u00bb social media platforms; or<\/p>

                      \u00bb online search engine providers.<\/p>

                      \u00a0<\/p>

                      1. REASONS WHY SAFX TRADING MAY FURTHER USE OR PROCESS <\/strong>CUSTOMERS\u2019 PERSONAL INFORMATION<\/strong><\/li><\/ol>

                        At the time that SAFX Trading collects personal information from a customer, it will have a reason or purpose to collect that personal information. In certain circumstances, however, the Bank may use that same personal information for other purposes. The Bank will only do this where the law allows it to, and the other purposes are compatible with the original purpose\/s applicable when the Bank collected the customer\u2019s personal information. The Bank may also need to request a customer\u2019s specific consent for the further processing in limited circumstances. Examples of these other purposes are included in the list of purposes set out in section 7 above.<\/p>

                        The Bank may also further use or process a customer\u2019s personal information if:<\/p>

                        \u00bb the personal information about the customer was obtained from a public record, like the deed\u2019s registry;<\/p>

                        \u00bb the customer made the personal information public, like on social media;<\/p>

                        \u00bb the personal information is used for historical, statistical or research purposes, the results will not identify the customer;<\/p>

                        \u00bb proceedings have started or are contemplated in a court or tribunal;<\/p>

                        \u00bb it is in the interest of national security; \u00b7 if the Bank must adhere to the law, specifically tax legislation; or<\/p>

                        \u00bb the Information Regulator has exempted the processing. The Bank may also further use or process a customer\u2019s personal information if the customer has consented to it or in the instance of a child, a competent person has consented to it. Any enquiries about the further processing of customer personal information can be made through the Bank\u2019s Information Officer, contact details as set out in this document below.<\/p>

                        1. THE USE OF CUSTOMERS\u2019 PERSONAL INFORMATION FOR MARKETING<\/strong><\/li><\/ol>

                          \u00bb The Bank will use customers\u2019 personal information to market financial products, services and other related banking and financial solutions to them (e.g. bank accounts, money transfers and credit).<\/p>

                          \u00bb The Bank will do this in person, by post, telephone, or electronic channels such as SMS, email and fax.<\/p>

                          \u00bb If a person is not a Bank customer, or in any other instances where the law requires, the Bank will only market to them by electronic communications with their consent.<\/p>

                          \u00bb In all cases, a person can request the Bank to stop sending marketing communications to them at any time.<\/p>

                          1. WHEN WILL SAFX TRADING USE CUSTOMERS\u2019 PERSONAL INFORMATION TO<\/strong><\/li><\/ol>

                            MAKE AUTOMATED DECISIONS ABOUT THEM?<\/strong><\/p>

                            An automated decision is made when a customer\u2019s personal information is analysed without human intervention in that decision-making process. The Bank may use a customer\u2019s personal information to make an automated decision as allowed by the law. An example of automated decision making is the approval or declining of a credit application when a customer applies for an overdraft or credit card.<\/p>

                            Customers have the right to query any such decisions made, and the Bank will provide reasons for the decisions as far as reasonably possible.<\/p>

                            1. WHEN, HOW, AND WITH WHOM DOES SAFX TRADING SHARE CUSTOMERS\u2019 <\/strong>PERSONAL INFORMATION?<\/strong><\/li><\/ol>

                              In general, the Bank will only share customers\u2019 personal information if any one or more of the following apply:<\/p>

                              \u00bb if the customer has consented to this;<\/p>

                              \u00bb if it is necessary to conclude or perform under a contract we have with the customer;<\/p>

                              \u00bb if the law requires it; or<\/p>

                              \u00bb if it is necessary to protect or pursue the customer\u2019s, the Bank\u2019s or a third party\u2019s legitimate interest.<\/p>

                              Where required, each member of the Bank may share a customer\u2019s personal information with the following persons, which may include parties that the Bank engages with as independent responsible parties, joint responsible parties or operators.<\/p>

                              These persons have an obligation to keep customers\u2019 personal information secure and confidential:<\/p>

                              \u00bb members of the Bank, any connected companies, subsidiary companies, associates, cessionaries, delegates, assignees, affiliates or successors in title and\/or appointed third parties (such as its authorised agents, partners, contractors and suppliers) for any of the purposes identified in this notice;<\/p>

                              \u00bb the Bank\u2019s employees, as required by their employment conditions; \u00b7 the customer\u2019s spouse, dependants, partners, employer, joint applicant or account holder and other similar sources;<\/p>

                              \u00bb people the customer has authorised to obtain their personal information, such as a person that makes a travel booking on the customer\u2019s behalf, or a medical practitioner for insurance purposes;<\/p>

                              \u00bb attorneys, tracing agents, debt collectors and other persons that assist with the enforcement of agreements;<\/p>

                              \u00bb payment processing services providers, merchants, banks and other persons that assist with the processing of customer payment instructions, such as card scheme providers (including VISA or MasterCard);<\/p>

                              \u00bb law enforcement and fraud prevention agencies, and other persons tasked with the prevention and prosecution of crime;<\/p>

                              \u00bb regulatory authorities, industry ombudsmen, government departments, and local and international tax authorities and other persons the law requires the Bank to share customer personal information with;<\/p>

                              \u00bb credit bureaux;<\/p>

                              \u00bb financial services exchanges;<\/p>

                              \u00bb qualification information providers; \u00b7 trustees, executors or curators appointed by a court of law;<\/p>

                              \u00bb our service providers, agents and subcontractors, such as couriers and other persons the Bank uses to offer and provide solutions to customers; \u00b7 courts of law or tribunals that require the personal information to adjudicate referrals, actions or applications; or<\/p>

                              \u00bb the Bank\u2019s joint venture partners with which it has concluded business agreements.<\/p>

                              \u00a0<\/strong><\/p>

                              1. WHEN AND HOW SAFX TRADING OBTAINS AND SHARES CUSTOMERS\u2019 <\/strong>PERSONAL INFORMATION FROM\/WITH CREDIT BUREAUX?<\/strong><\/li><\/ol>

                                The Bank may obtain customers\u2019 personal information from credit bureaux for any one or more of the following reasons:<\/p>

                                \u00bb if the customer requested the Bank to do so, or agreed that it may do so; to verify a customer\u2019s identity;<\/p>

                                \u00bb to obtain or verify a customer\u2019s employment details;<\/p>

                                \u00bb to obtain and verify a customer\u2019s marital status;<\/p>

                                \u00bb to obtain, verify, or update a customer\u2019s contact or address details;<\/p>

                                \u00bb to obtain a credit report about a customer, which includes their credit history and credit score, when the customer applies for a credit agreement to prevent reckless lending or over-indebtedness;<\/p>

                                \u00bb to determine a customer\u2019s credit risk;<\/p>

                                \u00bb for debt recovery;<\/p>

                                \u00bb to trace a customer\u2019s whereabouts;<\/p>

                                \u00bb to update a customer\u2019s contact details;<\/p>

                                \u00bb to conduct research, statistical analysis or system testing;<\/p>

                                \u00bb to determine the source(s) of a customer\u2019s income;<\/p>

                                \u00bb to build credit scorecards which are used to evaluate credit applications; or<\/p>

                                \u00bb to determine which solutions to promote or to offer to a customer. The Bank will share a customer\u2019s personal information with the credit bureaux for, among others, any one or more of the following reasons: \u00b7 to report the application for a credit 4 agreement;<\/p>

                                \u00bb to report the opening of a credit agreement;<\/p>

                                \u00bb to report the termination of a credit agreement;<\/p>

                                \u00bb to report payment behaviour on a credit agreement; or<\/p>

                                \u00bb to report non-compliance with a credit agreement, such as not paying in full or\u00a0 on time. Customers should refer to their specific credit agreement with the Bank for further information.<\/p>

                                \u00a0<\/p>

                                1. UNDER WHAT CIRCUMSTANCES WILL SAFX TRADING TRANSFER <\/strong>CUSTOMERS\u2019 PERSONAL INFORMATION TO OTHER COUNTRIES?<\/strong><\/li><\/ol>

                                  The Bank will only transfer a customer\u2019s personal information to third parties in another country in any one or more of the following circumstances:<\/p>

                                  \u00bb where a customer\u2019s personal information will be adequately protected under the other country\u2019s laws or an agreement with the third-party recipient;<\/p>

                                  \u00bb where the transfer is necessary to enter into, or perform, under a contract with the customer or a contract with a third party that is in the customer\u2019s interest;<\/p>

                                  \u00bb where the customer has consented to the transfer; and\/or<\/p>

                                  \u00bb where it is not reasonably practical to obtain the customer\u2019s consent, but the transfer is in the customer\u2019s interest. This transfer will happen within the requirements and safeguards of applicable laws or privacy rules that bind the Bank. Where possible, the party processing a customer\u2019s personal information in another country will agree to apply the same level of protection as available by law in the customer\u2019s country, or if the other country\u2019s laws provide better protection, the other country\u2019s laws would be agreed to and applied. An example of the Bank transferring a customer\u2019s personal information to another country would be when a customer makes payments if they purchase goods or services in a foreign country. PLEASE NOTE: As the Bank conducts its business with Financial Institutions other countries, customers\u2019 personal information may be shared with these institutions and processed in those countries under the privacy rules that bind the Bank.<\/p>

                                  1. CUSTOMERS\u2019 DUTIES AND RIGHTS REGARDING THE PERSONAL <\/strong>INFORMATION SAFX TRADING HAS ABOUT THEM<\/strong><\/li><\/ol>

                                    Customers must provide the Bank with proof of identity when enforcing the rights below. Customers must inform the Bank when their personal information changes, as soon as possible after the change. Customers warrant that when they provide the Bank with personal information of their spouse, dependents or any other person, they have permission from them to share their personal information with the Bank.<\/p>

                                    The Bank will process the personal information of the customer\u2019s spouse, dependent or any other person which the customer has shared with us as stated in this notice.<\/p>

                                    17.1. Right to access: Customers have the right to request access to the personal information the Bank has about them by contacting the Bank. This includes requesting:<\/p>

                                    \u00bb confirmation that the Bank holds the customer\u2019s personal information;<\/p>

                                    \u00bb a copy or description of the record containing the customer\u2019s personal information; and<\/p>

                                    \u00bb the identity or categories of third parties who have had access to the customer\u2019s personal information. The Bank will attend to requests for access to personal information within a reasonable time. Customers may be required to pay a reasonable fee to receive copies or descriptions of records, or information about, third parties. The Bank will inform customers of the fee before attending to their request. Customers should note that the law may limit their right to access information. Please refer to SAFX Trading\u2019s Access to Information Manual prepared in accordance with Section 51 of the Promotion of Access to Information Act, No.2 of 2000 for further information on how customers can give effect to this right.<\/p>

                                    The Information Manual is available on the Bank\u2019s website at: www.bidvestbank.co.za<\/p>

                                    17.2. Right to correction, deletion or destruction: Customers have the right to request the Bank to correct, delete or destroy the personal information it has about them if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, obtained unlawfully, or if the Bank is no longer authorised to keep it. Customers must inform the Bank of their request in the prescribed form. Prescribed form 2 has been included as an annexure to this notice. The Bank will take reasonable steps to determine if the personal information is correct and make any correction needed. It may take a reasonable time for the change to reflect on the Bank\u2019s platform\/systems. The Bank may request documents from the customer to verify the change in personal information. A specific agreement that a customer has entered into with the Bank may determine how the customer must change their personal information provided at the time when they entered into the specific agreement. Customers must adhere to these requirements. If the law requires the Bank to keep the personal information, it will not be deleted or destroyed upon the customer\u2019s request. The deletion or destruction of certain personal information may lead to the termination of a customer\u2019s business relationship with the Bank. In certain instances, a customer can give effect to this right by making use of the Banks\u2019 unassisted interfaces, e.g. using a Bank app or website to correct their contact details.<\/p>

                                    17.3. Right to objection: Customers may object on reasonable grounds to the processing of their personal information where the processing is in their legitimate interest, the Bank\u2019s legitimate interest or in the legitimate interest of another party. Customers must inform the Bank of their objection in the prescribed form. Prescribed form 1 is included as an annexure to this notice.<\/p>

                                    The Bank will not be able to give effect to the customer\u2019s objection if the processing of their personal information was and is permitted by law, the customer has provided consent to the processing and the Bank\u2019s processing was conducted in line with their consent; or the processing is necessary to conclude or perform under a contract with the customer. The Bank will also not be able to give effect to a customer\u2019s objection if the objection is not based upon reasonable grounds and substantiated with appropriate evidence. The Bank will provide customers with feedback regarding their objections.<\/p>

                                    17.4. Right to withdraw consent: Where a customer has provided their consent for the processing of their personal information, the customer may withdraw their consent. If they withdraw their consent, the Bank will explain the consequences to the customer.<\/p>

                                    If a customer withdraws their consent, the Bank may not be able to provide certain solutions to the customer. The Bank will inform the customer if this is the case. The Bank may proceed to process customers\u2019 personal information, even if they have withdrawn their consent, if the law permits or requires it. It may a reasonable time for the change to reflect on the Banks\u2019 systems.During this time, the Bank may still process the customer\u2019s personal information.<\/p>

                                    17.5. Right to complain Customers have a right to file a complaint with the Bank or any regulator with jurisdiction (in South Africa customers can contact the Information Regulator) about an alleged contravention of the protection of their personal information. The Bank will address customer complaints as far as possible. The contact details of the Information Regulator are provided below. Information Regulator 33 Hoofd Street Forum III, 3rd Floor Braampark P.O Box 31533 Braamfontein Johannesburg 2017
                                    Website: https:\/\/www.justice.gov.za\/inforeg Complaints email: complaints.IR@justice.gov.za General enquiries email: inforeg@justice.gov.za<\/p>

                                    \u00a0<\/strong><\/p>

                                    1. HOW SAFX TRADING SECURES CUSTOMERS\u2019 PERSONAL INFORMATION<\/strong><\/li><\/ol>

                                      The Bank will take appropriate and reasonable technical and organisational steps to protect customers\u2019 personal information in line with industry best practices. The Bank\u2019s security measures, including physical, technological and procedural safeguards, will be appropriate and reasonable. This includes the following:<\/p>

                                      \u00bb keeping Bank systems secure (such as monitoring access and usage);<\/p>

                                      \u00bb storing Bank records securely;<\/p>

                                      \u00bb controlling the access to Bank premises, systems and\/or records; and<\/p>

                                      \u00bb safely destroying or deleting records. Customers can also protect their own personal information and can obtain more information in this regard by visiting the Bank\u2019s website.<\/p>

                                      1. HOW LONG DOES THE BANK KEEP CUSTOMERS\u2019 PERSONAL <\/strong>INFORMATION?<\/strong><\/li><\/ol>

                                        The Bank will keep customers\u2019 personal information for as long as:<\/p>

                                        \u00bb the law requires the Bank to keep it;<\/p>

                                        \u00bb a contract between the customer and the Bank requires the Bank to keep it;<\/p>

                                        \u00bb the customer has consented to the Bank keeping it;<\/p>

                                        \u00bb the Bank is required to keep it to achieve the purposes listed in this notice;<\/p>

                                        \u00bb the Bank requires it for statistical or research purposes;<\/p>

                                        \u00bb a code of conduct requires the Bank to keep it; and\/or<\/p>

                                        \u00bb the Bank requires it for lawful business purposes. TAKE NOTE: The Bank may keep customers\u2019 personal information even if they no longer have a relationship with the Bank or if they request the Bank to delete or destroy it, if the law permits or requires.<\/p>

                                        1. COOKIES<\/strong><\/li><\/ol>

                                          A cookie is a small piece of data that is sent (usually in the form of a text file) from a website to the user\u2019s device, such as a computer, smartphone or tablet. The purpose of a cookie is to provide a reliable mechanism to \u201cremember\u201d user behaviour (keeping track of previous actions), e.g. remembering the contents of an online shopping cart, and actions the user performed whilst browsing when not signed up or logged into their online account. The Bank does not necessarily know the identity of the user of the device but does see the behaviour recorded on the device. Cookies could, however, be used to identify the device and, if the device is linked to a specific user, the user would also be identifiable. For example, a device registered to an app. By using Bank websites or applications, customers agree that cookies may be forwarded from the relevant website or application to their computer or device. The cookie will enable the Bank to know that a customer has visited a website or application before and will identify the customer. The Bank may also use the cookie to prevent fraud.<\/p>

                                          1. PERSONAL INFORMATION SAFX TRADING MAY SHARE WITH OTHER BANKS <\/strong>OR REQUEST FROM OTHER BANKS<\/strong><\/li><\/ol>

                                            \u00bb Another bank may ask the Bank, at the request of that bank\u2019s customer or for the bank itself, to provide personal information about a customer\u2019s financial position. This is done by issuing what is known as a banker\u2019s reference and code.<\/p>

                                            These banker\u2019s references and codes are usually requested when a customer wishes to establish a relationship with the other bank or when a customer is applying for a trade account with another bank\u2019s customer or if a customer is responding to a government tender.<\/p>

                                            \u00bb This relates to personal information about the customer\u2019s financial position, which is based on how the customer managed their transactional account with the Bank. The personal information is provided in the form of a banker\u2019s reference and code. The banker\u2019s references and codes will only be provided with a customer\u2019s express, implied, or tacit consent.<\/p>

                                            \u00bb Credit bureaux may also obtain, retain and disclose this perso<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                            COMPLAINANT PROCEDURE COMMUNICATION OVERVIEW OF INTERMEDIARY SAFX Trading is an intermediary in the Republic of South Africa assisting clients with foreign exchange transaction in relation currency conversion for the following purposes: Import and Export payments, Offshore Investment Payments, and forward facilities. In addition, SAFX Trading offers SARS TAX clearance applications and SARB approvals. \u00a0 DEFINITIONS […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1040","page","type-page","status-publish","hentry","wpbf-post"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.sa-fx.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1040","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sa-fx.co.za\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sa-fx.co.za\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sa-fx.co.za\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sa-fx.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1040"}],"version-history":[{"count":16,"href":"https:\/\/www.sa-fx.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1040\/revisions"}],"predecessor-version":[{"id":1082,"href":"https:\/\/www.sa-fx.co.za\/index.php?rest_route=\/wp\/v2\/pages\/1040\/revisions\/1082"}],"wp:attachment":[{"href":"https:\/\/www.sa-fx.co.za\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1040"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}